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Retail Accidents

Working in retail can be demanding and fast-paced, often involving long hours, heavy lifting, and constant interaction with customers. Unfortunately, these conditions can sometimes lead to accidents and injuries. At McCarthy + Co, we have a long history of helping workers who have sustained injuries on the job. Whether you’ve suffered from a slip and fall, repetitive strain injury, or any other workplace incident, our personal injury team is here to help you navigate the complexities of injury claims and secure the compensation you deserve.

Retail display of clothing

Helpful Information

Retail workers face a variety of hazards that can lead to significant injuries, impacting their ability to work and enjoy life. Common injuries in the retail industry often result from the physical demands and dynamic nature of the job. Some of the most frequent types of injuries that retail workers experience include:

  • Slips, Trips, and Falls – These can occur due to wet floors, uneven surfaces, or obstructed walkways, leading to sprains, fractures, and other serious injuries.
  • Repetitive Strain Injuries (RSIs) – Tasks that require repetitive motions, such as stocking shelves or scanning items, can cause conditions like carpal tunnel syndrome and tendonitis.
  • Lifting Injuries – Improper lifting techniques or handling heavy items can result in back injuries, herniated discs, and muscle strains.
  • Cuts and Lacerations – Handling sharp objects, box cutters, or broken glass can lead to cuts that may require medical attention.
  • Bruises and Contusions – These can occur from bumping into equipment, shelves, or other hard surfaces, often causing pain and discomfort.
  • Falling Objects – Items falling from shelves or storage areas can cause head injuries, bruises, or more severe trauma.
  • Workplace Violence – Retail workers may face aggressive behaviour from customers or co-workers, leading to physical injuries and emotional distress.

If you are a retail worker and you’ve experienced one of these types of injuries, you may be entitled to bring a claim for injury compensation.

Negligence by retail employers

Common types of negligence leading to injuries sustained by retail workers include inadequate training on safety procedures, failure to maintain clean and hazard-free environments, insufficient staffing leading to overexertion, improper handling or storage of heavy or sharp objects, lack of proper equipment for lifting or repetitive tasks, and poor maintenance of equipment and facilities. Additionally, inadequate security measures can contribute to incidents of workplace violence. These lapses in duty of care by employers can create unsafe working conditions, resulting in injuries that could have been prevented with appropriate safety protocols and precautions.

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Frequently Asked Questions

Some of the questions we are often asked in relation to this topic.

  • What is an employer's duty of care?

    An employer's duty of care to retail staff involves providing a safe working environment, ensuring proper training on health and safety procedures, maintaining equipment and facilities in good condition, and implementing measures to prevent accidents and injuries. Employers must comply with the Safety, Health and Welfare at Work Act 2005, which includes risk assessments, safety statements, and appropriate safety measures. Additionally, they are required to provide personal protective equipment if necessary and ensure that staff are not overworked, thus safeguarding the physical and mental well-being of their employees.

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  • Who is liable for my injury?

    Liability for your injury typically falls on your employer if it resulted from their negligence or failure to provide a safe working environment. This includes inadequate training, poor maintenance of premises, insufficient safety measures, or lack of proper equipment. In some cases, third parties, such as equipment manufacturers or contractors, may also be liable if their actions or products contributed to the unsafe conditions leading to your injury. Establishing liability depends on proving that the responsible party breached their duty of care, directly causing your injury and resulting damages.

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  • How do I prove liability?

    Proving liability involves demonstrating that your employer or another party had a duty of care to ensure your safety, breached this duty, and directly caused your injury. Begin by collecting evidence such as incident reports, medical records, and witness statements that detail the circumstances of the injury. Photographs of the accident scene, maintenance logs, and safety training records can also support your claim by highlighting unsafe conditions or inadequate safety measures.

    Next, establish the connection between the breach of duty and your injury. This often requires showing that the injury was foreseeable and preventable had proper precautions been taken. Expert testimony, such as from safety inspectors or medical professionals, can reinforce the argument that the negligence directly resulted in your harm. Thorough documentation and a clear causal link are crucial for proving liability and securing compensation.

Retail worker injury compensation claims

If you have sustained a serious injury whilst performing your duties in a retail environment, contact our solicitors today to make a start on your claim or gather more information. Call us on 1800 390 555 and an experienced member of staff will discuss your situation and potential next steps. You can also email on and we will get back to you as soon as we can.

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About McCarthy + Co

With more than 30 years of experience in dealing with personal injury claims, McCarthy + Co. has expertise in a wide variety of fields including accidents in commerical and retail environments. We are a family-run business, and we pride ourselves on offering honest, impartial and helpful advice.

Our offices are based in Dublin and Cork but we work with clients throughout Ireland in locations ranging from Galway to Waterford. If you have experienced an accident at work, you can rely on us for legal advice, guidance, and assistance through the claims process.

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Our Awards & Accreditations

We are a multi-award winning firm, accredited by the Law Society of Ireland.

Law Firm of the Year - Irish Law Awards
Irish Law Awards 2022 - Winner of Excellence & Innovation in Client Services
Irish Law Awards 2022 - Excellence & Innovation in Client Services
Irish Law Awards 2021 - Litigation Law Firm of the Year (Munster)
Q9000 The Legal Quality Standard of Ireland
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Our Partners

Directly contact our partners via email about your case.

Flor McCarthy

Flor McCarthy

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Twitter: @flormccarthy LinkedIn: /in/flormccarthy/

wears multiple hats, not only as the managing partner of one of Ireland’s leading law firms, but also as an author, speaker and an acknowledged expert in client service, innovation and marketing.

Beginning his academic journey at UCC, Flor furthered his education with a master’s degree in law from UCD. After gaining valuable experience as a solicitor in Dublin, the allure of home and the family brought him back to West Cork to contribute his expertise to the family business.
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John McCarthy

John McCarthy

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LinkedIn: /in/johnmccarthysolicitor/

is a seasoned solicitor with almost 20 years of experience, specialises in personal injury and medical negligence claims, focusing particularly on high-value compensation cases. His extensive litigation experience spans Circuit Court, High Court and Supreme Court levels.

John's practice involves a diverse range of cases, from personal injury and wrongful death to property damage, defective products, professional negligence and judicial reviews.
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